Wi-Fi has become an essential part of our digital lives that when you don't have access to it or have a weak signal it can leave you feeling frustrated and lost.  Dealing with weak Wi-Fi means you have to deal with the stress of kids who aren't able to learn distantly or play games.  It also means that you have to deal with slow loading websites and Zoom calls that freeze up or drop altogether. 
     A good solution to fixing Wi-Fi dead zones in your home is to get a wireless range extender.  The challenge is making sure you set them up to make them effective to reach all of the areas in your home.  Struggling with the concept of range extenders and how to set them up, check out my tips that will help you get a full signal throughout your home or office.
     What are Wi-Fi extenders? The best explanation of Wi-Fi range extenders is these are devices that take your current wireless signal in your home and extend it further than your router can reach. When installed properly, this allows all your smart devices such as your smartphones, laptops, tablets, and printers to communicate effectively.  
     The standard router is only designed to reach the area of a 2,500 square foot home or office and works best in open-air environments.  However, your home or office could have things that get in the way of your wireless that can disrupt and reflect your signals such as drywall, concrete walls, and ceilings. 
     You probably didn't know your appliances such as washing machines, microwaves, washing machines, and televisions send out electromagnetic waves that can play a major role in getting in the way of your Wi-Fi Signal. 
     Extenders can be a single device to extend your wireless signal or a group of devices that form a 'mesh' network that casts a Wi-Fi net of a wireless signal to reach all areas of your home or office.
     Weak wireless or slow internet? Many of you mistake slow Internet as weak Wi-Fi.  Check with your Internet provider first to make sure you are getting decent Internet speed.  Visit www.speedtest.net on your computer, smartphone or tablet while you are near your router to see what speeds you are getting. 
     If you are getting a download speed lower than 25 Megabits Per second, then you will experience issues with streaming movies, kids playing games and glitchy or dropped video calls. Sometimes an increase in Internet speed from your provider is all you need.  You also may have to switch providers if your current Internet provider can't offer you faster speeds.
     How can you find dead areas in your home or office?  Well, complaints from your kids and spouse are a good way, but an even simpler way is your smartphone. Your smartphone and the Speedtest.net app can help you identify those dead area. Once you get the app downloaded and you connect your phone to your Wi-Fi, do an initial speed test in the same room as your wireless router. 
     When the test is finished and you get an idea of how fast your wireless connection should be, take a walk around your home or office and pay attention to where the signal is weak.  Once you identify all of the weak and dead zones in your area, you can decide where to place your extenders, but first…
     The location of your router is very important. Just as if you were setting up a brick and mortar business, location is key for the placement of your wireless equipment.  If you have a single level home or office, you should have no issues with where to place your router and extender.  If your work or home area is multi-level, things get a little more complicated. When you set up your router, you want to try to make sure it's in a central location of your home or office. 
     A router that is in an attic or a basement can cause problems, especially if you have a multi-level home as the router's wireless signal has to travel through many walls. You need to make sure your router is also placed in an elevated location. Three feet or higher is the optimum level for your router.  I know you're probably tempted to place them on the floor to hide them, but that will do more harm than good.
     The location of your extenders is also important. When you set up your extender, you will need to make sure to place it within the range of the router. If you are creating a mesh Wi-Fi network, you want to make sure mesh connected items are within range of one another. 
     If at all possible, make sure you're placing your extender within the line of sight of your router.  If you're unable to do this and have to place them around corners or behind walls, make sure they are drywall and not plaster or concrete walls. You need to place your extenders at the same level as you would your routers.  
     Setting up Wi-Fi extenders can take a little trial and error to make sure you cover all of the areas of your home.  Also, when using extenders, understand that you will lose some speed as your extenders or mesh network is essentially repeating the signal from your router which can slow down your wireless connection. Once you get your extenders set up properly, you can relax and enjoy robust internet around your home or office.

Looking for More Useful Tech Tips?
     Our Tuesday Tech Tips Blog is released every Tuesday. If you like video tips, we LIVE STREAM new episodes of 'Computer and Tech Tips for Non-Tech People'  every Wednesday at 6:00 pm CST on Facebook, Instagram, LinkedIn, and Twitter.   Technology product reviews are posted every Thursday. You can view previous episodes on our YouTube channel.  

     Want to ask me a tech question? Send it to burton@callintegralnow.com. I love technology. I've read all of the manuals and I'm serious about making technology fun and easy to use for everyone.
     Need computer or technology help? If you need on-site or remote tech support for your Windows\Macintosh, computers, laptops, Android/Apple smartphone, tablets, printers, routers, smart home devices, and anything that connects to the Internet, please feel free to contact my team at Integral. Reach out to us a www.callintegralnow.com or phone at 888.256.0829.
 

     October is Domestic Violence Awareness Month which is designed to bring awareness to and end domestic violence. Domestic violence affects millions of people every year and includes, both women and men, of every status, race, religion, and culture. Most people think it just involves physical abuse but it also involves verbal abuse, stalking, and isolation.
     Unfortunately, as technology advances, abusers find new ways to continue abusive treatment through GPS tracking, text messages, email, cyberbullying, and social media stalking. As a technology expert, I am always looking at ways I can help people get more from the technology they use to increase there quality of life. 
    If you or someone you know is suffering domestic abuse through technology, here are some tips that can help you stop your abuser from harming you through technology.
     Abuse in any form is about power and control and technology can enable abusers to terrorize their victims from vast distances. My team and I have encountered victims of technology abuse over the years and it seems to be getting worse.  Most modern tech devices don't take much expertise to use and most features can be controlled from the abuser's smartphone. 
     A quick search of your computers, smartphones, and tablets can give your abuser access to your passwords for your online accounts. These can include,  social media, banking, smart home, and security, even your vehicle. They can even bypass being on your blocked caller's list by use spoofing technology to talk to you or leave threatening voice mail messages. 
     They can take control of your smart home locking you outside of your home or use your smart home hubs to harass you and your family. An abuser can log into your cloud accounts and download personal photos to use to blackmail you. They can also use GPS features on your smartphone, automobile, and fitness tracker car to track you and know your daily habits.  Social media can even be used as a means to control you as well.

Take steps to protect your devices from your abuser by following these steps:

1. Recognize the warning signs. 
     When encountering victims of domestic technology abuse, I always hear the same warning signs such as their abuser always knowing where they are and who they are spending time with. I hear other things as noticing that email and social media accounts being tampered with, emails that they didn't delete ending up in the trash can, people unfriended that they didn't unfriend.  There is also the sign of online accounts being logged into at times the person wasn't on or near a smartphone or computer. 
     What's worse, pictures that were taken meant for personal use can wind up on social media as a means to control or blackmail the victim. Take special note of when you log into your accounts and be very careful what you are sharing on your social media accounts. Most online services keep a log of when and where accounts were logged in, so you can also check account logs to see when your accounts were logged in.

2. Take an inventory of all of your technology. 
     In our digital age, everything is connected to the cloud which is why it's important for you to make note of all your gadgets.  Smartphones, computers (including your kids), smart home items, and your car could be used by your abuser. Take special care if your abuser gave you any of these items or set them up as they could have been configured to spy on you.
     Also, take note of any accounts that you may share and accounts you have shared your login information. Family accounts that come with Android, Windows, and Apple automatically update all devices when you make changes.  Apps and changes you make to your devices will be updated on all devices. This means your abuser could be tracking and harassing you with the information you previously shared.
     In your defense, you can use the family account settings to see if there are devices you don't recognize on your account.  If you see some, they could be your abuser's device.  

3. Check out the apps on your devices.  
     Sometimes an abuser will install software on your smartphone or computer that can track your keystrokes, your location, phone logs, and text message.  If you notice your smartphone isn't holding a charge like it used to, you could have what's called 'stalkerware' installed on your devices. 
     Also if you have any family tracking software installed on your devices, remember those can track your location as well.

4. Use a passcode on your devices rather than a fingerprint or facial recognition. 
     There are some abusers that have become wise enough to unlock your devices with your fingerprint or your face when you're asleep. Passcode technology is more secure, so if you're able to get rid of fingerprint or facial recognition as a login for your devices without arousing suspicion do it.
     Speaking of passwords, I know many of you are used to saving your passwords in email accounts, the note app on your phone, and even on cloud-based services like OneDrive, Google Drive, or iCloud, but you need to get out of that habit. These cloud-based accounts sync to the cloud so if your abuser has access to those accounts, they will see any changes you make to documents stored on your devices.

     Depending on your situation, you might want to wait until you make the following changes to your smart devices.  When abusers start to lose control of you and are no longer able to access your tech devices, their behavior usually escalates. Once you get into a safe place, you want to have a technology security expert check out your devices, but here are something you can do in the meantime:

1. Change the passwords for all of your devices and online accounts. 
     Seems like something most people would remember, but they don't.  Use the inventory of your tech devices and online accounts to help you change those passwords. When you change account passwords, your abuser may get notified which why it's important that you're at a safe place. 
     You should also establish new email and social media accounts (if you can't rename them) creating account names that do not tie into you in any way.  When you're creating those new accounts, make sure you set up 2-factor authentication on your accounts, which will alert you when there is unauthorized access attempted on your accounts.
     You should consider using a password manager such as the one built into your browser or LastPass. A password manager will help you generate secure passwords that your stalker won't be able to guess as well as helping you remember all of those new account passwords you will have to create.

2. Perform a factory reset of all of your devices. 
     It's important to perform a factory reset on your devices as this will wipe out any 'stalkerware' and device settings that are allowing your abuser to track your movement. Devices include desktops, laptops, smartphones, tablets, kids' devices, smart home, and even your automobile systems. For your automobile, you will have to call the manufacture to get this done. 
     Before you perform a factory reset on your devices, make sure you perform a full backup of the information on all of your devices. If you share a mobile carrier account with your abuser, you might consider dropping that account, leaving your phone, and creating a new account with your carrier.  If you're unable to do that, consider a prepaid phone plan.  

3. Change your privacy settings on your social media accounts.
     Believe it or not, your social media accounts such as Facebook, Twitter, Instagram, Linkedin, Pinterest, Snapchat and TikTok can be found with a quick Google search.  If possible, change your name on these accounts to an alias (you should change your profile picture as well) to keep your accounts safe from the prying eyes of search engines. Take the time to change your privacy settings on your social media accounts on your computers and your devices to make sure you aren't sharing your friend lists and that your social media account will show up online and that the tracking features built into social media software and apps don't reveal your location.  You want to change the privacy settings for web-based email accounts such as Google as sometimes these accounts can reveal your physical location.

4. Use a service to remove your identity off the Internet.
     Data collection sites get your information from a variety of sources and it can be hard to track down every location where your personal information will appear.  Services like Unroll.me and Delete.me can make sure your personal information stays off the Internet. You can also send a request to Google, Yahoo, and Bing to have your information removed from search engines.

     If you suspect that an abusive partner is using technology to spy on you, seek help. Report the abuse to your local authorities. Visit a public location like a library, or your doctor’s office and ask to use their phone to call your local domestic violence shelter, the National Domestic Violence Hotline (800-799-SAFE), or the National Sexual Assault Hotline (800-656-HOPE).  If your calls are being tracked, call your local services hotline, like 211 or 311, and ask to be transferred to a local resource center. If you are in immediate danger, call 911.

Looking for More Useful Tech Tips?
Our Tuesday Tech Tips Blog is released every Tuesday. If you like video tips, we LIVE STREAM new episodes of 'Computer and Tech Tips for Non-Tech People'  every Wednesday at 6:00 pm CST on Facebook, Instagram, LinkedIn, and Twitter.   Technology product reviews are posted every Thursday. You can view previous episodes on our YouTube channel.  

Want to ask me a tech question? Send it to burton@callintegralnow.com. I love technology. I've read all of the manuals and I'm serious about making technology fun and easy to use for everyone. 
 

​     Things don't last as they used to and that is true in a sense.  In our digital world, most computers, smartphones, and tablets usually don't last longer than a couple of years. When you have problems that occur with your smartphone, you're probably tempted to purchase a new one than to get it repaired. 
     Times are changing and more and more people stopping the trend of getting new smartphones every two years and holding on to their devices for three years or longer.  This is understandable with the average price of an Apple or Android smartphone starting at $1,000.
     If you take the right steps, you can make your smartphone last a long time. If you want to save some money on smartphone purchases and extend the life of your device, check out the following tips.

1. Reset your Smartphone Back to Factory Defaults. 
     If you start to experience problems with your Apple and Android smartphones, reset it.  Doing this will remove any virus, glitches, and other odd things that could be occurring with your devices and make it work as if you just took your phone out of the box.

     For iPhones: Find the reset option under Settings > General > Reset > Erase All Content and Settings.

     For Androids: Go to Settings > System > Advanced > Reset options> Erase all data (factory reset)
     Keep in mind resetting your device will erase all of your information such as pictures, videos, documents and passwords so make sure you back up all of your information to Google Drive, Google Photos, or iCloud.

2. Get a protective case for your phone.  
     A broken screen or case can lead to an expensive smartphone repair bill. Your best bet is to get a protective case and screen for your phone.  You will drop it at some point and it's better to shell out $40-$50 dollars for a case rather than a $250 or more bill to repair your smartphone.  

3. You know you can replace the battery.
     Batteries are normally the first thing to fail on an aging smartphone. Batteries that are in smartphones only have a short lifespan, usually only lasting two years or a little longer.  Some models of smartphones allow users to easily change out batteries, but many newer models will require you to have a professional do it for you.
     When getting a replacement battery, make sure you get manufacture approved battery or else you will experience problems down the road.

4. Your smartphone can be fixed.
     A bad battery, cracked screen, phones dropped in toilets, they can all be fixed.  Most repair shops can take care of all of your issues easily, but keep in mind the repair might not be cheap ... but cheaper than the price of a new phone ... even if you're still under contract. Your jaw may drop if you experience a $250 - $300 repair bill on a smartphone, but remember you'll still owe for that phone even if you broke it.

5. Don't load up your phone with too many files and apps.
     When your smartphone starts to slow down, it could be a sign you have too much stuff on running on your phone.  Pictures and videos usually take up the most room, so it's a good idea you save your information with iCloud or Google Photo. Check to see if your phone storage is a capacity.  If it is, remove items to clear up some room and restart.

     Check storage settings on iPhone: Go to Settings > General > iPhone Storage. You'll see a list of apps sorted by the amount of storage space used. When you select an app, you'll have the option of deleting it. You can also automatically offload any apps you haven't used in a while. Go to Settings > iTunes & App Stores and toggle on Offload Unused App. This will remove the app but leave the data behind, in case you want to reload the app at a future date.

     Check Storage settings on Android:  Go to Settings > Storage > Free up space. To delete an app, tap the empty box to the right to select and then tap Free up.

    If you have an Android phone, you have the option of adding a microSD card to your phone to give you additional storage.

6. Clean the charging port.
     If your smartphone isn't charging, the charging port is probably dirty.  With your phone being stored in your pocket or purse, it's easy to get dirt and lint which will block your phone's ability to charge.  A wooden or plastic toothpick is the easiest way to clean up your smartphone's charging port.

     Android and Apple normally support their phones for about 4 years so keep this in mind when owning your smartphone.  Eventually, newer software upgrades will force you to get a new phone, but you might as well use the above habits to experience a long life with your smartphone.

Looking for More Useful Tech Tips?

     Our Tuesday Tech Tips Blog is released every Tuesday. If you like video tips, we live stream new episodes of 'Computer and Tech Tips for Non-Tech People'  every Wednesday at 6:00 pm CST on Facebook, Instagram, LinkedIn, and Twitter. Technology product reviews are posted every Thursday. You can view previous episodes on our YouTube channel.  

     Want to ask me a tech question? Send it to burton@callintegralnow.com. I love technology. I've read all of the manuals and I'm serious about making technology fun and easy to use for everyone.

     If you need on-site or remote tech support for your Windows\Macintosh, computers, laptops, Android/Apple smartphone, tablets, printers, routers, smart home devices, and anything that connects to the Internet, please feel free to contact my team at Integral. Reach out to us a www.callintegralnow.com or phone at 888.256.0829.
 

     You go out to purchase a new computer because your old computer is running slower than it used to.  You think everything will be faster and easier once you get that new computer home, but you notice that your desktop or laptop computer lagging. I know there is a group of you who would make the statement 'You should have purchased a Mac', but in reality, most of you focus on price rather than system specifications when getting a new computer.
     Most people who purchase Mac don't have to worry about system specifications, but purchasers of Windows computers do need to keep an eye out for the right configuration.
So if you're wondering why that new shiny computer is running slow, it's probably one of these reasons.
     Before I list out the reasons why that new computer is running slow, I need to share that Mac and Windows computers are essentially the same on the inside.  I'm sure all of the parts on the inside of both computers come from the same factories in Taiwan. Apple makes a point to make sure they make their computer top of the line.  This makes purchasing a Mac easy, as all you have to worry about is what size screen you need or if you want a desktop or a laptop. 
     Windows computers work as well as Macs, but they are usually designed for different price points to appeal to users from all economic backgrounds.  The problem with this is that lower price Windows computers you purchase might not handle your high tech needs.  Regardless, Windows or Mac, here is what you should be searching for:

1. Not enough computing power.
     In many cases, that new computer you purchased may not have a fast processor or enough RAM. The processor allows the computer to process information.  The faster the processor, the faster it will run. RAM helps your computer do more at once, meaning you can have multiple files and programs open at the same time.
     When looking at computers don't focus on the brand name. Get a computer with an Intel i5, i7 or i9 processor.  As far as RAM, make sure your new computer comes with  8GB, 16GB or more of RAM available. How much you need is going to depend on what you plan on doing with the computer.
     For most people who use a Windows or Mac computer, I recommend at least 8GB of RAM, but 16GB offers a better computer experience.

2. You got a computer with an old school hard drive.
     Even though (SSD) or solid-state drives have been around for a while, there are some computer manufactures that will install older mechanical hard drives in computers to keep the price lower. These drives can slow your computer down because unlike SSD, the drive has to spin around to find your information like an old school vinyl LP. 
     SSD drives work super fast because there are no moving parts.  This allows your computer to start faster, find documents and files quicker, and just improves your overall computer experience.
     Even if your computer is a couple of years old, you might want to consider upgrading to an SSD.  The price of installation is a fraction of the cost of a new computer.  Plus, you can transfer an exact duplicate of your old computer hard drive to the new drive and you won't miss a beat.

3. Your computer came loaded with a bunch of unwanted software. 
     You won't see this with Apple computers, but Windows computers will sometimes come loaded with what's called 'bloatware'. Bloatware includes all of those useless trials and games that you will never use. 
     These third-party programs are a source of revenue for the computer manufacturer.  The best thing to so when you get a new computer is to completely uninstall this junk from your computer.

4. It was your Internet that was Slow, not the computer.
     With much of the work you do being on the Internet, it's easy to get confused if your computer is running slow vs a slow internet connection.  Visit Speedtest.net (www.speedtest.net) to check out your Internet speed.  You should have a download speed of 25 Mbps or higher to be able to take full advantage of video conferencing, emailing, file sharing, and more.

     Improved speed is the main reason you should invest in a new laptop or desktop computer. Don’t let a lagging computer disrupt your productivity. Follow the steps I have outlined every time you invest in new technology.
 
     Want to ask me a tech question? Send it to burton@callintegralnow.com. If you prefer to connect with me on social media, you can find me on Facebook, Instagram, LinkedIn, and Twitter and watch great tech tip videos on my YouTube channel. I love technology. I've read all of the manuals and I want to make technology fun and exciting for you.
 

     If you see me out and about, you are almost guaranteed to see me looking at my smartphone. No, I'm not a phone addict! My iPhone is an extension of who I am because it allows me to keep track of all aspects of my computer repair business Integral.
     Phone calls, invoices, marketing, and communication are all done from the palm of my hand. Times are changing and with more businesses working towards a mobile footprint, I thought it would be a good idea to share some of the things you should do if you want to work entirely from your smartphone. 
     Check out this quick guide that will help you turn your smartphone and tablet to a mobile office.

1. Get the Right Software and Apps.
     You might actually think the type of smartphone or tablet you own is the foundation of your mobile office, but it's actually the software and apps you use day in and day out.  Before rushing out and getting a new phone, check to see if the apps you want to work with will mesh with your current phone or tablet. When it comes to business apps, here are the areas you need to pay close attention to:  

     Email: In most cases, the native email program on Apple and Android devices will work for business email. Most business users are used to Microsoft Outlook, and thankfully there is an Outlook app available for both devices.
     One other thing to consider with email is if you want to have your email sync with your email service.  Some of you prefer to be able to delete emails from their account so the changes will be reflected on both their smartphone and tablet.  Some of you prefer to keep emails separated on your smartphone and tablet ... as well as your computer.  Sit down take time to choose the best strategy for you.

     Cloud Storage: One of the reasons for eliminating the need for a computer or a laptop is to be able to access your critical documents from anywhere.  There are many cloud storage services out there, but it's my opinion that you settle on one.  If you're used to Microsoft and its products, the best option is to sign up for a Microsoft Office 365 account and use OneDrive for your storage. 
     If you prefer using Google Docs, then, by all means, sign up for a Google account. There are options for free and Gmail accounts.  With a paid Google account, you're going to get access to tech support when things go wrong.  If a paid account isn't in your budget, start out with a free account and budget in for a paid account as your finances grow.  

     Mileage:  Check out MileIQ (www.mileiq.com).  for $5.00 a month, you can effortlessly track your mileage.  If you're a QuickBooks Online user, you can use the mileage tracker built into the software.

     Accounting: Speaking of QuickBooks (www.quickbooks.com) QuickBooks Online is probably the best option for most of you out there. 
     There is also Freshbooks (www.freshbooks.com) which works well on Apple and Android Devices.

     Word processing/spreadsheets: If you're going to be writing, reviewing documents, or working with spreadsheets, you need to stick with whatever apps you were used to using on your desktop Windows and Mac. 
     It's a Microsoft world when it comes to documents, but don't let that stop from using Google Docs or Apple's Office suite.  If you share documents, you should probably use what your team is using.

     Scanner: A good scanner app is a must if working mobile.  If you need to capture documents on the go, consider Adobe Scan. Use your smartphone's camera to capture documents and then save or send them as PDFs.

     Payments: If you need to take payments through your phone while on the road, make sure you have PayPal, Square, and Venmo.  These are great, safe, and secure options accepting for mobile payments.  

     Social media: If you use social media, make sure you download the apps for your favorite platform. Twitter, LinkedIn, and Instagram allow you to use QR codes to quickly connect with people you meet in the real world.  

2. Get The Right Device.
     There's always that argument over which device is better. Apple? Android? Just about every smartphone and tablet can be turned into a mobile office. I like using an iPhone with a larger screen, but you need to choose a phone or tablet that has the right size and operating environment that fits your comfort level.


3. Make sure you're backing up your device.
     Anything can happen to a smart device, that's why it's important for you to make sure you're backing up your smart device.  Virus threats are still low with smartphones and tablets, but physical damage can always occur and at any time.  If you don't take the time to backup your mobile device, you're putting your customers and your reputation at risk.
     Automatic backup is the key, but What are your options?  Well, you are limited to what you can use. Apple users have the option for iCloud Backup which will backup all of the Apple-related files to the cloud.  Android users can use Google Drive and photos.
     Both services offer a limited amount of free storage before you have to purchase more storage, but as a business user, it's worth the investment.

4. Check that warranty.
     Most mobile devices come with a 1-year warranty that covers factory defects, but they normally don't cover your human goofs with your devices. If you are planning to use your smart device for work, you might want to consider purchasing a factory extended warranty ... not your friendly big box store warranty.
     Why?  Well, when you have to send in your device for extended warranty repair, you're sending it directly to the manufacture, not some third-party vendor that your big box store uses.  Also, the rate of return of your device will be quicker. 
     Make sure you find out what the turn around time is for the repair of your tablet or smartphone. In some instances, it could take up to a week to get your device back.

5.  Get a printer.
     It's rare that I use a printer, but it's nice to have one because from time to time, you need to have a hard copy of documents.  Most printers have wireless capabilities which means you can print documents from your smartphone or tablet. 
     Some even come with cloud capabilities which means you can send documents from your smart device to be printed back at your office or home office.

     It doesn't take much to get your business mobile.  Once you get the right apps and hardware to work with your smartphone and tablets, the sky is the limit on where you can work.  

     Want to ask me a tech question? Send it to burton@callintegralnow.com. If you prefer to connect with me on social media, you can find me on Facebook, Instagram, LinkedIn, and Twitter and watch great tech tip videos on my YouTube channel. I love technology. I've read all of the manuals and I want to make technology fun and exciting for you.
     If you need on-site or remote tech support for your Windows\Macintosh, computers, laptops, Android/Apple smartphone, tablets, printers, routers, smart home devices, and anything that connects to the Internet, please feel free to contact my team at Integral.
     My team of friendly tech experts are always standing by to answer your questions and help make your technology useful and fun. Reach out to us a www.callintegralnow.com or phone at 888.256.0829. 
 

     The COVID-19 pandemic has changed the way we function as a family.  I know many of you have experienced social distancing family gatherings.  Going out for dinner means staying in as some of you opt for using dinner delivery services rather than eating in a restaurant. Movie night means a social distancing trip to the drive-in or streaming a movie because theatres are closed. 
     The pandemic has also changed the way you work and how your kids go to school with your family huddled around tech devices as home as opposed to being in school or at the office.  Doesn't matter if your family is new to 'working' from home or if you're an expert, here are a few tricks and tips to help you and your family stay productive and keep a healthy balance.

1. Call your Internet Service Provider and increase your Internet speed. 
     Everything revolves around the Internet. If you and your family will be working from home every day, you need better and faster Internet. Your Internet download speed should be no lower than 50 Mbps (Megabits Per Second) if you have multiple people working and doing online schooling from home.  If you're curious about how fast your Internet speed is, check out SpeedTest.net (www.speedtest.net). 
     Regardless of your Internet provider, you can find out what speeds your household is experiencing. Check-in with your provider to see if you can take advantage of any special deals for Internet. If you've had some challenges with your home internet, visit HighSpeedInternet.com (www.highspeedinternet.com) to find out if there are providers in your area that can offer higher speeds.

2. Extend wireless to every corner in your home.
     Imagine how happy everyone in your household will be if you can extend the Internet to the dead zones. Unless you want your entire family huddled around the dining room table when it's time to work, you need to get Wi-Fi everyone in your home. 
     The most effective method is to have cable professionally run in your home so you can install Wi-Fi extenders, but this process isn't in everyone's budget. Google and Netgear make Wi-Fi Mesh networks that can help eliminate those dead areas. A Mesh network works by repeating your wireless signal from your router to those weak spots.  My favorite method is to use a Powerline adapter from TP-Link or Netgear.  A powerline adapter uses the power lines in your house to send a wired or wireless signal to those weak areas.  Powerline adapters are very easy to set up which makes them the ideal solution to help you give the power of wifi to your family.  

3.  CyberSecurity is a Must.
     Don't forget to keep you and your family educated on the latest scams to make it during this pandemic.  I know I share this in just about every blog post I make, but remember that 99% of cybercrime requires user interaction. As long as you're careful not to click on any strange emails, texts, web sites, download unknown apps, and don't give any personal information out, you're safe from most threats out there. If you're running a Windows or Macintosh computer, you already have anti-virus built-in. No need to spend extra money on those packages like Norton, McAfee, or Avast. 
     If you are using video conferencing tools with your office, make sure you keep those secure conversations away from your smartphone hubs like Google Home or Amazon Alexa.  These devices are designed to listen in to your conversations.  Unplug them or work in a room without them during office hours. 
     Finally, set up automatic backups for your information. Doesn't matter what device you work at home from, back up your stuff.  Using cloud backup is the most beneficial way to get up to the minute backups.  If you have a tablet, take advantage of Google Backup, or iCloud backup  If you're using a computer, use Carbonite (www.carbonite.com) for your backups.
4. Purchase a good All in One printer. 
     You never know when you or other members of your family might need to print, scan or fax (yes, I said fax) something out. When looking for an All in One printer, get one that holds half a ream of paper, has a sheet feeder, when scanning in documents and is AirPrint compatible (you don't know what you're missing until you print something from your, iPhone, iPad or Android phone or tablet).
     You should expect to spend over $100 for a good home printer which means stay away from those cheap printers.  They will cause you nothing but headaches. Two of the best brands of printers to purchase are HP OfficeJet Series of printers and Epson's EcoTank printers.

5. Monitor your children’s online activities. 
     The Internet is a pathway to many sites that many consider being dangerous for children. Keep them safe.  When kids are using tech devices, it's so easy for them to get distracted.  You can't watch them every minute, so you need to make sure they are doing what they should be doing. All Windows, Apple, and Android devices have parental controls on them, but having them use Apple and Android tablets are the best method, as the parental controls on those devices are very robust. 
     Make sure you keep an eye on those gaming devices.  Download and use the parental controls apps for the family XBOX, Playstation and Switch so you can lock them down. Keep them out of chat rooms on social media and on games.  That friend your child is talking to could be an online predator grooming them.  Finally, check those devices daily to make sure they aren't getting around parental controls and using safe Internet habits.

6. Create set 'office' hours.
     Working from home for your family can be distracting as there are so many things that pull you and your kids from those tasks you should be doing. First, make sure all of your household duties are done before your family workday.  Dishes, making the bed, breakfast and other household chores that are unfinished can the eternal distraction that prevents you and your family from getting anything done.
     Next, create set hours for work and play in your household and stick to them.  Finally, don't overdo it. If you or your kids need to take a break from working and tech, do it.  Yes, you and your kids need to focus on the 'grind', but never isolate yourself too much.  Make the most of your time at home to enjoy the company of your family.

     Once you get into a set pattern of working at home with your family, you might find it more relaxing and productive than the normal grind. Gone are the hectic schedule of trying to rush you and your kids out of the house to get to school and work.  If you follow these steps and get into the groove of having your family work from home, you may never want to leave your house again.

     Want to ask me a tech question? Send it to burton@callintegralnow.com. If you prefer to connect with me on social media, you can find me on Facebook, Instagram, LinkedIn, and Twitter and watch great tech tip videos on my YouTube channel. I love technology. I've read all of the manuals and I want to make technology fun and exciting for you.

     Reach out to us a www.callintegralnow.com or phone at 888.256.0829. 
 

1. Understand what backup is. 
     For those of you who don't know, backing up is the practice of making sure your files are copied to multiple places. In the event of a technology disaster, you can recover your files and continue where you left off.
     You can always buy new devices, but you can never replace photos, videos, and documents that are stored on your devices in a ransomware attack.
     The act of backing up isn't too hard of a process, but knowing the right way to backup your information can be a challenge because there are so many backup technologies out there. Here are the different forms of backup:

External hard drive.
An external hard drive is a device that usually plugs into your desktop or laptop computer. With the aid of Windows File History or Apple's Time Machine, your files are automatically copied to your external hard drive. Seagate: (www.seagate.com) and Western Digital (www.wd.com) are the top manufacturers of external hard drives.

Network Access Storage.
This device is like an external hard drive on steroids. You can use this device to store large amounts of files (provided you are backing up the Network Access Storage) or you can backup massive amounts of data directly to it, acting as a file server for your home or office network. NAS devices can also be accessed from remote destinations offering you or your business a personal cloud storage service. Western Digital (www.wd.com) QNAP (www.qnap.com) and Buffalo (www.buffalotech.com) are the top manufacturers of NAS drives.

Cloud Services.
Basically the cloud is someone else's computer. The whole purpose is for you to be able to access your files from anywhere in the world. You can choose to just store files in the cloud or you can send your backup to the cloud as well. There are two ways the cloud works. Cloud Storage: services like OneDrive (www.onedrive), DropBox (www.dropbox.com) , Box (www.box.com, and Google Drive (www.google.com) allows you to store your files in the cloud for the sole purpose of you being able to access your files anywhere in the world. Cloud Backup: Cloud Backup services like Carbonite (www.carbonite.com) or BackBlaze (www.backblaze.com) will automatically backup your files to the cloud and keep multiple copies in the case something catastrophic happens to your files.

2. Understand How Ransomeware works.
     Ransomware is probably one of the most destructive forms of viruses out there. Like other forms of cybercrime, ransomware requires user interaction which means you should always be cautious of what you click on in emails, websites, and text messages.
     What makes ransomware so deadly is it will work to spread to other computers on your personal or company network, mapped drives, and cloud storage devices and cloud backup services. This is why more companies and individuals need to have multiple forms of backup to ensure files are kept safe. 
 
3. Understand how backup software works.
     For external hard drives and NAS devices, Windows users can take advantage of File History to backup files to an external hard drive. Macintosh users can use Time Machine. Both File History and Time Machine automatically save the files on your computer and store them to your backup device. Time Machine is the superior software as it performs a backup of your entire mac and makes multiple copies. If your computer is hit with ransomware, you can restore it from a previous copy. 
     Although Windows File History works well, it is advised that you use the backup software that Western Digital and Seagate Provide with their devices because it allows you to create multiple backups. With cloud backup services, the process is simple.
     Once you install the backup software from the service, your computers are backed up as soon as you connect to the internet. Every time you save a file or files to your computer, it's sent to the cloud instantly. Keep in mind this does not happen when you use services like DropBox or Box.
 
4. What about my mobile devices such as phones and tablets.
     At the current time, ransomware is very rare for smartphones or tablets. To keep this and other threats off your devices, watch where you visit and what apps you download. Also, Apple users need to always use iCloud (www.icloud.com) to automatically backup information on iOS devices and Android users need to enable Google Drive and Google Photos to backup information.

5. How can I keep my Backups Safe From Ransomware?
     Well, the truth is with Ransomware, there is no way to keep them away from your backups once they are on your computers and network. This is why it's important to train yourself and your staff on how to keep safe from the threats out there. Remember, 99% of all cybercrime requires user interaction which means to activate ransomware, you have to click on a link in an email or web site, or download an attachment to your computer for most of these viruses to do damage.
​
     One of the best practices for keeping your files safe from ransomware attacks is to have an onsite backup using an external hard drive that is keeping at least three backup copies of your files and offsite backup with a cloud service provider that is always keeping multiple copies of your files. Onsite backups are important because if disaster strikes, you can quickly get access to your files. With a cloud backup service, it could take days to get your information back. For most of us, we can't wait days to get access to precious photos and videos or important business documents.
 
     When it comes to Ransomware or any other cyber threats to your computers or devices, prevention is the first step that you need to take. You will be better prepared if you know what you are up against. Always check your backups to make sure they are doing their job and working around the clock to keep your files safe and secure.
     Want to ask me a tech question? Send it to burton@callintegralnow.com. If you prefer to connect with me on social media, you can find me on Facebook, Instagram, LinkedIn, and Twitter and watch great tech tip videos on my YouTube channel. I love technology. I've read all of the manuals and I want to make technology fun and easy to use for everyone!
     If you need on-site or remote tech support for your Windows\Macintosh, computers, laptops, Android/Apple smartphone, tablets, printers, routers, smart home devices, and anything that connects to the Internet, please feel free to contact my team at Integral. My team of friendly tech experts are always standing by to answer your questions and help make your technology useful and fun. Reach out to us a www.callintegralnow.com or phone at 888.256.0829. 
 

​     Everyone across the nation is working from home and to alleviate that feeling of isolation we are all relying on video conference. With this wonderful piece of technology, we can check in with our teammates, consult with our customers, communicate with our family and have virtual happy hours with our colleagues.
     Before you jump on the video conference and start using a particular piece of software, there are some things you need to take in to consideration like what is the best software application for you and what things you need to have in place before you use video chat.  Follow my tips to find out what things you need to have in place.


How fast are you surfing the web?
     Before you even begin to think about streaming video, you need to get a good idea of how fast your internet is at home with your land-based Internet and your cellular provider. Get in contact with your Internet provider to find out what your plan is and if you're getting unlimited Internet, especially if you're wanting to stream video from your smartphone.
     Why? Video uses a LOT of data and if you're on a limited plan, you can burn through your data quickly.  Once you confirm you're not on a limited data plan, visit Ookla's Speedtest (www.speedtest.net) or download the app to your smart device. This service allows you to check out your current Internet speed so you can compare it to what Internet speed plan you are paying for and if your speeds are consistent.
     Fast, reliable Internet is important.  When you run the test, the most important number is your download speed which should be at least 20 Mbps (Megabits Per Second) or higher.  The faster the download speed, the faster you can stream video on your computer or phone. You can also use it to troubleshoot if you're having connectivity issues with your Internet provider.  

What do I do about 'Zoom Bombing'?  
     Zoom Bombing is the act of an unwanted participant joining and interacting in your video conference. These interlopers can display offensive images and use offensive language. They can also send the participants files to infect their devices with malware and ransomware.  They can also get access to your Zoom cloud account if you store your recorded Zoom videos in the cloud. With the rise of 'Zoom Bombing', the issues of security have popped up, making many people rethink their strategy for video conferencing. 
     You can continue to use Zoom, but you want to take the following steps if you do:

1. Add a Zoom meeting password
2. Disable File Transfers
3. Disable "Join Before Host"
4. Change Screen sharing to “host-only”
5. Disable the feature to Allow removed participants to rejoin”

Do you mind if people listen to your video conversations?
     Depending on what type of information you plan to share during your video call, you want to be selective about which service you use. If you want your video chats secured, make sure the service you're using has end to end encryption.
     Simply put, end to end encryption allows your chat to be secure and private. Without it, there a possibility your conversations can get into the hands of people who want to steal your personal or business data. When using video conferencing apps that use End to End encryption they will use more of your Internet data.

Universal appeal.
     When considering video conferencing software, you want to consider software available on every platform.  For example, Apple's Facetime is one of the oldest video chat software around.  It's easy to use and it offers end to encryption. It's perfect for secure connections with customers and family members that have iPhones, but sorry Apple users, we still live in a Windows world and not everyone has an iPhone.

What are your choices?

1. Zoom. 
     You can't talk about video conferencing software without talking about Zoom.  It's easy to use and it's available for every tech device on the market.  For most users, the features offered in a free account are more than enough for video calls and webinars from 2 to 100 or more connections. One of my favorite features includes the ability to share your screen during video calls and the fact you can record video from your calls. 
     End to end encryption is automatically enabled in Zoom chat, but you need to enable end to end encryption for video by going logging in to your Zoom account then going to 'Meeting Settings', then navigate to 'end to end encryption' and slide the switch from off to on.


2. Google Hangouts Meet.  
     If you have a Gmail account, you have access to Google Hangouts. This popular video chat app allows you can share documents, links to websites, your screen, and images. Like Zoom, you can join from any tech device and you can talk to up to 250 users if you have a paid GSuite account.  Unfortunately, Google Hangouts video is encrypted, but it does not have end to end encryption.

3. WhatsApp.
     WhatsApp is probably the most used chatting app on the planet and it has a video chat feature as well. Video calls only work through the iPhone and Android app (so no video calls from a desktop computer). It also has end-to-end encryption which will keep those calls secure.  It isn't a robust as many of the business video chat platforms, but it is good enough to chat with friends and family or a small group of up to 4 people

4. GoToMeeting.
     This is a great video conferencing solution when you need to work with several co-workers and can support up to 150 people.  It works with both Windows and Mac computers and most smartphones. GoToMeeting is powerful enough that you can create personal meeting rooms allowing more than one meeting can take place. It's the only program that allows you to share your mouse and keyboard with the people you are conferenced in with.


5. Cisco Webex.
     Like GoToMeeting, Webex lets you create multiple conferencing rooms, share your screen and send files back and forth. You are able to host up to 200 people, save the video of your presentation and you have end to end encryption for your sessions.

6. Skype/Skype Meetings/Microsoft Teams. 
     Skype has been around forever, but depending on which version you have you are limited on what you can do.  If you have Free Skype, you can video conference from any device and talk with up to 50 people.
     If you are paying for a Microsoft Office 365 account, you can use Skype meetings which allows you to talk up to 250 people and share your screen and files as you can with GoToMeeting and Webex.Skype stands out because it lets you connect with landlines and mobile phones, eliminating the need for everyone you want to meet with to have access to the Skype software. In case you were wondering, Skype does have end to end encryption.

     With most of us working from home, it's important you take the proper steps to figure out how you are going to connect with family, friends coworkers and customers.  Before you jump on the video chat bandwagon, take the time to find out which one is going to work best for you.

     Want to ask me a tech question? Send it to burton@callintegralnow.com. If you prefer to connect with me on social media, you can find me on Facebook, Instagram, LinkedIn, and Twitter and watch great tech tip videos on my YouTube channel. I love technology. I've read all of the manuals and I want to make technology fun and exciting for you.


If you need on-site or remote tech support for your Windows\Macintosh, computers, laptops, Android/Apple smartphone, tablets, printers, routers, smart home devices, and anything that connects to the Internet, please feel free to contact my team at Integral. My team of friendly tech experts are always standing by to answer your questions and help make your technology useful and fun. Reach out to us a www.callintegralnow.com or phone at 888.256.0829.