After a successful career in the boating industry, Mary Jo Goettling felt a pull last year to make a change. With a heart to help others navigate through all the seasons of life, Goettling found a home with Farmers Insurance.
Goettling’s faith is important to her and it informs how she conducts her business.
“We are here to walk alongside people in their lives. We celebrate victories with them and will be there for them in a time of loss. For us, this is about helping to build relationships with people and the business will come,” Goettling said.
Goettling opened her agency last October, and is building an agency focused on the ever changing needs of her customers.
“We are here to serve them whenever they need us—to celebrate an exciting change like a new car, home, or baby, or in bad times when there’s been an accident or loss.”
Goettling selected Farmers after talking with family members who work in insurance and a fellow church member who works for Farmers.
“What impressed me was what they do, not just for their agents, but for their customers. Farmers is first on the scene, whether it was Hurricane Katrina or the tornado in Joplin. They were prepared with boots on the ground, and were focused first on the basic needs of their customers, and then quickly took care of their claims. That’s what I want to align myself with,” Goettling said.
While insurance advertising often focuses on cost savings, Goettling emphasizes families must consider their entire picture and understand that fast and cheap insurance coverage is often not good coverage.
“I am more concerned about them as a person and taking care of the whole picture. Do we want to save them money? Absolutely we do, and Farmers has a wonderful variety of discounts to save customers money.”
“We are very price competitive. There have been customers in the last week who saved half of what they had been paying with companies they had been with for years.”
Goettling stresses the importance of regularly reviewing your coverage.
“If you are not sitting down with your agent at least once a year and doing a review, then there’s a problem. One thing that Farmers really stresses is to be in a personal relationship with our clientele and to make sure that we annually do a review. We take the opportunity to sit down together and look at what has changed in your life in the past year that may need to be covered differently.”
“We have to know what season of life our customers are in. If we’re not doing that, then we’re not doing our job.”
Goettling’s agency is located at 628 NW Jefferson Street in Grain Valley, and can be reached by phone at 816-355-4747 or online at agent.Farmers.com/mgoettling.
Sponsored advertisement, made possible through the Grain Valley Partnership.